Privacy and Cookie Policy

This Privacy and Cookies Policy ("Policy") governs the access and use of the website operated by Artesia Ltd, a software development company incorporated under the laws of the Republic of Bulgaria (collectively referred to as "Artesia," "we," "our"). This Policy applies to all documents, data, materials, and other information made available through the website. We recognize the importance of your privacy and are committed to protecting your personal data in compliance with applicable privacy laws.

Please read this Privacy and Cookies Policy along with the Terms of Use of Artesia, which is incorporated into this Policy by reference. By using the Artesia website, you consent to the collection, storage, processing, and transfer of your personal information as described in this Policy. This Policy applies to all visitors and users ("User(s)," "you," "your") who access or use our website.

Purpose of the Policy

At Artesia, we understand the importance of protecting your personal data. This Policy describes how we collect, process, and manage users’ personal data through the website, which is developed to offer Artesia’s services.

We enforce robust measures internally to protect your personal data using policies and processes aiming at upholding the highest standard of data protection by our personnel, or any sub-processors, and out-sourced staff we may have.

Acceptance

By accessing and using this site and our services, you consent to and accept the terms of this Policy and our collection, storage, use, transfer, and disclosure of your Personal Data. If you do not agree or consent to any aspect of this Policy, you may withdraw your consent at any time and discontinue the use of our services, as well as request the deletion of any data that we may have already collected before you raised the notification of withdrawal.

The Personal Data that Artesia will collect from the Users

Artesia collects personal data to provide, develop, and enhance our services, including technical infrastructure, security, compliance, and customer support. We are committed to exercising due diligence to ensure compliance with applicable laws and regulations.

Most of the personal information is collected for one of the following reasons:

• You have made an information request to us.
• You have applied for a job with us.

The personal data we collect from Artesia Users includes, but is not limited to:

Job Applicants:

• Full name
• Date of birth
• Email address
• Residency
• Telephone number
• Employment status
• Education details
• Social media profile

Browser Information

• IP address
• Login information
• Browser type and version
• Time zone setting
• Website
• Operating system
• Transaction history
• Pages accessed and links clicked

Log Information

• Device-specific information
• Location
• System activity
• Uniform Resource Locators (URL)
• Data collected via cookies

Why is User’s Personal Data Used?

We may use personal data for the following purposes:

• To communicate with the user
• To comply with legal and regulatory obligations
• To provide, troubleshoot, and improve Artesia’s services
• To enforce our Terms of Use
• To provide customer support
• To ensure quality control
• To ensure network and information security
• To enhance and personalize the user experience
• To facilitate corporate acquisitions, mergers, or transactions
• To engage in marketing activities
• For recruitment.

Data Transfer

We may have to share your personal data with selected third parties, including necessary service providers, distributors, and subcontractors, essential for the delivery of our services, or when there is a legitimate legal basis to do so. These third parties only collect, use, and disclose your information as directed by this Policy.

Artesia complies with applicable data protection regulations and will only share information under the circumstances required by law, including:

• With regulatory bodies in Bulgaria for:
  • Complying with relevant laws or regulations;
  • Responding to lawful requests by public authorities (such as national security or law enforcement), and
  • Establishing, exercising, or defending against potential, threatened, or actual litigation as and when it may be necessary.
• Sharing data with tax authorities, courts, regulators, the police, and other governmental authorities where we are required or permitted to do so by law in jurisdictions in which we operate.
• To service providers for streamlined verification processes
• With affiliates and business partners as part of conducting business and offering services.

We ensure that service providers and business partners who process personal information acknowledge confidentiality obligations and are committed to complying with all applicable privacy laws.

If a user on Artesia’s website navigates to another website via an embedded link or through site integration, the privacy policy of the third-party website will apply. Users are advised to review the respective privacy policies of such third-party websites, as Artesia will not be liable for any personal data breaches that may occur on those platforms.

Protection and Storage of Personal Data

Artesia implements physical, technical, administrative, and procedural safeguards to protect users’ personal data. We use firewall barriers, encryption techniques, and authentication procedures to maintain the security of users’ online sessions.

Please note that we do not guarantee the security of data transmitted via email, phone, or SMS until such data reaches our network domain.

Data Retention

Data collected from the recruitment process will only be retained for six (6) months, as per Bulgarian law, unless the user, at our request, consents to the retention of their data for longer periods.

The User hereby acknowledges and agrees that any personal data collected pursuant to Clause 3 shall be retained for a period of five (5) years following the termination of the User’s relationship with our services, unless a valid request for deletion is received and processed in accordance with applicable data protection laws.

In cases where we may need to meet legal obligations or regulatory reporting requirements (as detailed in clause 5.2), Artesia may retain records beyond the prescribed retention period to comply with them.

Data Subject Rights of the User

You have the right to:

• Request Access: Receive copies of your personal data.
• Request Erasure: Request deletion of personal data unless we are legally required to retain it.
• Request Restriction of Processing: Object to the processing of personal data. (For example, to avoid direct marketing or automated profiling)
• Request Data Portability: Transfer personal data in a machine-readable format from Artesia to another controller or be sent to the data subject/user free of cost.
• Request Withdrawal of Consent: remove consent for the collection and processing of personal data without affecting the lawfulness of the data collected before the consent is withdrawn.

All rights are subject to the limitations set forth in the Bulgarian Personal Data Protection Act (PDPA). Users may request correction of collected personal data, details about their rights, or exercise them by contacting us.

Under the PDPA, rights can only be exercised through a written request. The request must identify the user, describe what is being asked, and include contact details and a preferred communication method. It must be dated and signed by the user. If someone is acting on behalf of the user, a power of attorney or authorization document must be attached.

Cookie Policy

Each time you visit Artesia’s website, you will be prompted to accept or reject cookies. These are small text files placed on your device to track your browsing experience on the website so that we may use and study that information to enhance our service to you. Accepting cookies will be considered your consent to our use of them.

They help us remember your preferences for a period of time and extract analytics data to gain information regarding the success of our business with our users.

The following types of Cookies may be used on our Website:

• Session Cookies are temporary Cookies that expire once you close your browser, storing information only for the duration of your browsing session.
• Persistent Cookies remain on your device until manually deleted or automatically removed based on their expiration date.
• First-Party Cookies are placed directly by Artesia on your device via the Website.
• Third-Party Cookies are placed on your device by third-party service providers, such as advertisers or analytics platforms. These may be used to identify user behavior and serve targeted content or advertisements.

The Cookies Artesia uses are as follows:

• Google Analytics (Google LLC): Google Analytics is a web analysis service provided by Google Inc. The service is subject to Google’s privacy policy. Google's Privacy Policy
• Facebook Pixel (Facebook, Inc.): Facebook pixel is a piece of code that lets us measure, optimise, and build audiences for our ad campaigns. This service is subject to Facebook’s privacy policy. Facebook's Privacy Policy
• Essential Cookies are necessary for navigating the Website and accessing secure areas. These are generally Session Cookies and do not require your consent. The Website cannot function properly without these Cookies.
• Functionality Cookies allow the Website to remember choices you have previously made (e.g., language, region, login details) and enhance ease of navigation and usage.
• Performance Cookies collect anonymized data on how users interact with the Website to help improve its functionality. Analytics tools may collect log data, including your IP address, browser type, device, operating system, ISP, country, visit time, and referring/exit pages.
• Marketing Cookies track online behavior for the purpose of delivering relevant advertising and limiting ad frequency. These Cookies may be stored for up to two (2) years or until browser data is cleared.

You have the right to accept or reject Cookies on our Website. You can manage your Cookie preferences via our Cookie Consent Manager, with the exception of Essential Cookies, which are required for the operation of the Website and cannot be disabled. Please note that disabling certain Cookies may impair the functionality or availability of some Website features. You may also configure your browser settings to manage Cookie preferences. However, we recommend keeping Cookies enabled for an optimal user experience.

Contact Information

For any comments, questions, or concerns regarding this Policy, you may contact us at [email protected].